Eliora answers your customers while you work.
Eliora becomes your business's virtual assistant. She answers questions, presents your services and suggests an appointment, or passes the request on to your team.
- Channel: WhatsApp
- Languages: French, English
- In service: 2AF Inc.
What Eliora does
- Introduces herself on behalf of your business, in French or English
- Answers questions using your knowledge base
- Presents your services and directs people to the right person
- Suggests an appointment or passes the request on to your team
What Eliora doesn't do
- Promise a price or timeline that isn't in your knowledge base
- Collect a payment
- Pass herself off as a person: she introduces herself as a virtual assistant
- Hold on to a customer who wants to talk to a human
Eliora in action
At 2AF Inc., she welcomes employers on WhatsApp.
There, Eliora presents the recruitment, IT and AI agent services, and suggests an appointment as soon as a project takes shape. It's the same agent you configure for your business.
Hello, do you recruit workers from abroad?
Hello! Yes, 2AF Inc. supports employers with international recruitment, from defining the need to arrival in Québec. How many positions are you looking to fill?
Four welders, by spring.
Thank you! I suggest a 30-minute call with an advisor to assess your project. What time works for you?
Setup
Eliora learns your business before she talks to your customers.
- Step 01
Knowledge base
Your services, your hours, your service areas and the answers to common questions.
- Step 02
Handoff rules
When to suggest an appointment, who to pass a request to, and what she must never say.
- Step 03
Going live
Your WhatsApp number, a trial run with your team, then opening to your customers.
Frequently asked questions
What people ask us about Eliora.
Can Eliora go by another name?
Eliora is the agent's name. She introduces herself as your business's virtual assistant; the name and tone are adjusted during configuration.
What happens if she doesn't know the answer?
She says so, without making anything up, and offers to pass the question on to your team or to set up an appointment.
Where are conversations stored?
In Canada. The AI model does not receive personal information. See the Trust page.
Do I need a WhatsApp Business account?
Yes, Eliora replies from a WhatsApp Business number. Your advisor helps you open one or connect it.
Give your business a voice on WhatsApp.
A 30-minute demo with your own customer questions.